Master of Business Administration- MBA Semester 1
MB0039 – Business Communication - 4 Credits
(Book ID: B1624)
Assignment Set - 1 (60 Marks)
Note:
Each question carries 10 Marks. Answer all the questions.
1.
Explain briefly the characteristics of communication.
2.
Name the communication channel to which teleconferencing, Email, and telephone
belongs to. Explain teleconferencing.
3.
“Informal communication network is not just for idle rumours and may be useful
in many ways.” Justify.
4. Explain some of the
approaches for handling customer complaints and listening to customers.
5. Explain briefly the four
steps of the review process.
6. Explain the different delivery styles that speakers can
select for their presentation
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